Trading Terms & Conditions
Last updated: 1st January 2025
These Terms and Conditions ("Agreement") govern the supply of services by GTi Business Systems Limited ("Provider", "we", "us") to the client ("Client", "you").
By engaging our services, you agree to be bound by these terms.
1. Parties and Definitions
Provider: GTi Business Systems Limited
Company No. 14129839 | VAT No. 415639980
Registered address:
c/o The Point, Granite Way
Mountsorrel, Loughborough
Leicestershire, England, LE12 7TZ
Email: success@gtibusinesssystems.co.uk
Phone: 0116 216 2900
The business entity or individual named in the Proposal or invoice
The work described in the Proposal or statement of work
A written offer or quotation issued by the Provider
Any software, CRM, dashboard or tool provided by or on behalf of the Provider
2. Basis of Engagement
- These terms apply to all services unless expressly varied in writing
- A Proposal becomes binding when the Client signs, countersigns, or confirms acceptance (including via email)
- Unless otherwise stated, proposals are valid for 30 days
- Services are provided on a B2B basis only
3. Client Responsibilities
The Client agrees to:
- Provide accurate, complete and timely information
- Make available necessary personnel and resources
- Communicate clearly and respond within reasonable timeframes
- Maintain confidentiality and secure login credentials
- Ensure lawful use of any tools, data or materials provided
4. Data Protection
Both parties shall comply with the UK GDPR and Data Protection Act 2018.
- The Client remains the data controller for any personal data processed during delivery of services
- The Provider acts as data processor where applicable
- We implement appropriate technical and organisational measures
- We do not share client data except as required to deliver the services or by law
5. Platform Access and Acceptable Use
Where the Provider grants access to a Platform (e.g. CRM or dashboard):
- Use for your own lawful business purposes
- Access granted features and functionality
- Store and manage your business data
- Share access or credentials with third parties
- Attempt to reverse-engineer, copy or resell
- Use to upload illegal, harmful or infringing content
- Interfere with security or performance
Breach of these terms may result in immediate suspension of access.
6. Fees and Payment
Payment Terms
Invoices are payable within 14 days of issue unless otherwise agreed
Late Payment
Interest at 8% above the Bank of England base rate may be charged on overdue amounts
- Prices are quoted in GBP and exclude VAT unless stated
- Any expenses incurred (e.g. travel) will be agreed in advance
- We reserve the right to suspend services until payment is received
- Deposits, where applicable, are non-refundable
7. Changes, Delays and Dependencies
- Any material changes to scope must be agreed in writing
- Timelines may shift if the Client delays delivery of content, access or approval
- We are not liable for delays caused by third-party platforms or providers
- We will communicate promptly if any delay affects the project timeline
8. Intellectual Property
Client Materials
The Client retains ownership of any content, data or materials provided to us.
Provider IP
All templates, frameworks, tools, systems, and methodologies developed by or on behalf of the Provider remain our property.
Deliverables
Unless otherwise agreed, deliverables created specifically for the Client become the Client's property upon full payment.
9. Performance and Limitations
Important Notice
We do not guarantee specific business outcomes such as revenue increases, lead volumes, or valuation multiples. Results depend on many factors beyond our control.
Services are provided with reasonable skill and care. However:
- We do not warrant that third-party platforms will perform without error
- Success depends on the Client's own implementation, resources, and market conditions
- Past results do not guarantee future performance
10. Liability
To the fullest extent permitted by law:
- We are not liable for indirect, special or consequential losses
- We are not liable for loss of profits, revenue, data, or goodwill
- Our total aggregate liability shall not exceed the fees paid by the Client in the preceding 12 months
Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or anything that cannot be lawfully excluded.
11. Term and Termination
Notice Period
Either party may terminate with 90 days' written notice
We may terminate immediately if the Client:
- Breaches a material term and fails to remedy within 14 days of notice
- Fails to pay invoices within 30 days of the due date
- Becomes insolvent or enters administration
On termination: Access to any Platforms will be revoked; any outstanding fees become immediately payable.
12. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared in connection with the engagement.
This obligation survives termination for a period of 2 years.
13. Non-Solicitation
During the term and for 12 months thereafter, neither party shall directly solicit for employment any staff member of the other without prior written consent.
14. Force Majeure
Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, strikes, or IT failures caused by third parties.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
For any queries about these terms, please contact:
success@gtibusinesssystems.co.uk